Privacy Policy

At Tilecraft.co.uk, we are committed to protecting the privacy and security of our website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information gathered through our website. By using our website, you agree to the terms of this Privacy Policy.

  1. Collection of Personal Information 1.1. Information You Provide: We may collect personal information, such as your name, email address, phone number, and any other information you voluntarily provide when you fill out forms or contact us through our website.

1.2. Automatic Information: We use cookies, web beacons, and other tracking technologies to collect certain information automatically when you visit our website. This may include your IP address, browser type, operating system, referring URLs, pages visited, and other similar information.

  1. Use of Personal Information 2.1. We may use the personal information we collect for the following purposes: a) To provide and personalise our services to you; b) To communicate with you, respond to your enquiries, and provide customer support; c) To send you newsletters, marketing communications, and promotional materials; d) To improve our website, products, and services; e) To protect our rights, property, or safety, and the rights, property, or safety of others; f) To comply with applicable laws, regulations, or legal obligations.

2.2. We will not sell, rent, or lease your personal information to third parties unless we have your permission or are required by law to do so.

  1. Google Analytics GA4 Tracking 3.1. Our website uses Google Analytics GA4, a web analytics service provided by Google. Google Analytics GA4 uses cookies to collect information about your use of the website, including your IP address. This information is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services related to website activity and internet usage.

3.2. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can learn more about Google’s practices and opt-out options by visiting the Google Privacy Policy and Google Analytics Opt-out Browser Add-on.

  1. Disclosure of Personal Information 4.1. We may disclose your personal information to third parties in the following circumstances: a) To our subsidiaries, affiliates, or service providers who assist us in providing and improving our services; b) To comply with legal obligations or respond to lawful requests from public authorities; c) To protect and defend our rights, property, or safety, and the rights, property, or safety of our users or others; d) In connection with a business transaction, such as a merger, acquisition, or sale of assets.

  2. Data Security 5.1. We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  3. Your Rights and Choices 6.1. You have the right to access, update, correct, and delete your personal information. You can exercise these rights by contacting us using the information provided in Section 8.

6.2. You may unsubscribe from receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.